Terms & Conditions

This page is not written yet. Terms & Conditions is a legal document and needs to be drafted for Indian law by a qualified advisor before launch. It is deliberately left empty rather than filled with plausible-looking text that would not hold.

What it will need to cover

The relationship between CityLoad, customers and independent driver-partners
Booking, cancellation and refund rules, including the cancellation fee
How fares are calculated, and when an estimate may change
Liability for goods in transit, and the limits of it
Insurance, and what is and is not covered
Dispute resolution and governing jurisdiction
Grounds for suspending a driver or a customer account